Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@pixii.com.au.

Returns will need to be sent to our warehouse in Sydney.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@pixii.com.au.

Damages and issues - Notify within 7 days
Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pixii accepts no responsibility or liability for items deemed damaged or incorrect more than 7 days after completed delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned. This includes but is not limited to:

• all personal care products such as pads and tampons
• custom products (such as special orders or personalized items)

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@pixii.com.au.